You bought a FundingPips evaluation, got the confirmation email, and now you're staring at your trading platform's login screen wondering where the hell to put the server address, login ID, and password. I've been through this exact process on every platform FundingPips supports, across multiple accounts and phases, and the first time is genuinely confusing because the credentials come from two different places, the format is different per platform, and nobody tells you the credentials you got 10 minutes ago might already be outdated if your account status changed.
Here's the complete walkthrough so you don't burn the first hour of your evaluation troubleshooting a login screen.
Why I trade with FundingPips: I've been running FundingPips accounts across multiple challenges—passed evaluations, activated Master accounts, withdrawn profits through Tuesday Payday, and dealt with their support team. This assessment is based on real money in, real money out.
That said, no prop firm is perfect. FundingPips has strengths ($200M+ in payouts, static drawdown, flexible payout options) and weaknesses (funded-stage rule surprises, consistency requirements, $20 cTrader fee) that I've documented honestly. For a complete breakdown of their account types, pricing, and what to expect at each stage, read my full FundingPips accounts overview. For the absolute latest, check FundingPips' website or their FAQ section.
Dashboard vs. Email: The Credentials Conflict Nobody Mentions
FundingPips delivers your trading credentials through two channels. First, an email sent after your account finishes provisioning with server info, login ID, and password. Second, the same information displayed in your account details on the dashboard at app.fundingpips.com.
Nine times out of ten, both sets match perfectly. But that tenth time is where traders lose their minds. I hit this on my third account. The email arrived with a password that looked correct, I entered it into MT5, and got "Invalid account." Tried again, same result. Copied the password character by character from the email. Still failed.
Logged into the dashboard, checked the account details, and the password displayed there was different by one character. What I think happened: the email was generated at one point during the provisioning process, and the final password got changed or re-randomized before the account was fully activated. The dashboard pulls from the live system, so it always shows the current credentials. The email is a snapshot from a specific moment during setup that might be slightly stale.
Since that experience, I always pull credentials from the dashboard, never from the email. The email is useful as a reference to remind me an account exists, but I treat the dashboard as the single source of truth.
Finding Credentials in the Dashboard: Step by Step
Log into app.fundingpips.com. The main screen shows your accounts. Click into the specific account you want to connect to your trading platform. You need the account detail view, not the overview. Inside the detail view, there's a section displaying your platform credentials.
You're looking for three core pieces of information, and the format differs by platform:
| Credential | MT5 Format | cTrader Format | Match-Trader Format |
|---|---|---|---|
| Server Address | Named server string (e.g. FundingPips-Live) | Handled automatically by cTrader | Web URL provided directly |
| Login ID | Numeric ID (e.g. 5012345) | Email-based cTrader ID | Email or numeric ID |
| Trading Password | Alphanumeric string | cTrader account password | Alphanumeric string |
| Investor (Read-Only) Password | Separate alphanumeric string | Available through cTrader settings | May not be separately listed |
The investor password is something a lot of new traders ignore, but it's actually valuable. This gives read-only access to your account, which means someone can view your balance, equity curve, open positions, and trade history without being able to place or modify any trades. I use the investor password when sharing account access with other traders for accountability, or when posting verified proof of stats in communities. Sharing your investor password is safe. Sharing your trading password is not.
Platform-Specific Connection Guide
Each platform handles the login process differently, and the specific gotchas for each one have cost me time at various points.
MT5 (MetaTrader 5): Open MT5, go to File > Login to Trade Account. You need to enter the server name exactly as shown in the dashboard. This is where most connection failures happen. MT5 has a server list, and FundingPips' server might not appear in the automatic search results. You may need to type the full server name manually in the server field.
I spent 20 minutes once troubleshooting a connection that failed because the server name had a specific format with a hyphen, and I'd typed an underscore instead. One character difference, completely invisible in the small font of the server input field. The connection icon in the bottom-right corner of MT5 tells you everything: green bar means connected, red X or "No connection" means something's wrong with server name, login ID, or password.
Another MT5 trap: if you have multiple MT5 installations or broker profiles saved, make sure you're adding the FundingPips server to the right MT5 instance. I run separate MT5 installations for different prop firms, and I've accidentally entered FundingPips credentials into my Bulenox MT5 instance. Obviously that doesn't work, but it took me a minute to realize which window I was in.
cTrader: The login process is different from MT5 because cTrader uses a centralized account system. You log in with a cTrader ID (typically email-based) rather than a server + numeric login combo. FundingPips provisions a cTrader account linked to your registered email, and the dashboard shows the specific login details.
The gotcha here involves existing cTrader accounts. If you already have a cTrader ID from another broker or prop firm, FundingPips' account might get added to that existing cTrader profile, or it might create a separate one. Check the dashboard carefully to understand which cTrader ID corresponds to your FundingPips account. I've talked to traders who logged into cTrader with their old broker's cTrader ID and couldn't find their FundingPips account because it was on a different cTrader profile.
The $20 surcharge FundingPips charges for cTrader access is a one-time fee per evaluation. It's worth it if you genuinely prefer cTrader's charting, order management, and copy-trading integration. It's not worth it if you're just curious about trying a different platform. MT5 works fine and costs nothing extra.
Match-Trader: The simplest setup by far. Match-Trader runs entirely in a web browser. FundingPips provides a URL in your dashboard. Click the URL, enter your credentials, and you're trading. No software installation, no server configuration, no wondering which MT5 instance is which.
The trade-off is fewer advanced features. Match-Trader's charting is basic compared to MT5 or cTrader, and the order entry interface is simpler. I use Match-Trader when I want to check an account's status quickly from my phone or from a computer where I don't have MT5 installed. For my primary trading sessions, I stick to MT5.
The Phase Transition Trap: Your Credentials Die Without Warning
This is the single most important thing about FundingPips credentials that nobody emphasizes enough. When your account status changes — Phase 1 to Phase 2, Phase 2 to funded (Master), or any other transition — FundingPips generates completely new credentials. The old ones stop working immediately.
I got bitten by this on my second evaluation. Passed Phase 1, went to sleep, woke up the next morning, opened MT5, and got "Invalid account." My brain went straight to "my account got breached somehow" and I nearly submitted a panicked support ticket. Then I remembered: Phase 2 would have its own credentials. Logged into the dashboard, found the new Phase 2 account entry, copied the fresh server, login, and password, and was connected in 2 minutes.
The pattern repeats at every status change. Phase 2 to Master account? New credentials. The old Phase 2 login dies. If you're running multiple accounts, this means you might need to update credentials on different accounts at different times, which adds to the organizational complexity.
My solution: I keep a password manager entry for every FundingPips account, and I update it immediately upon any phase change. The entry includes the account type, size, current phase, and all three credential fields. When Phase 2 activates, I update the entry before doing anything else. This habit has eliminated every "why can't I log in" moment since I started doing it.
Credential Security: Protecting Your Funded Capital
FundingPips credentials are literally the keys to your funded account. Someone with your trading password can place trades, close positions, and potentially blow your account. This isn't theoretical. I've heard stories in the FundingPips Discord of traders who shared credentials with "signal providers" or "account managers" and ended up with breached accounts.
Some practical rules I follow:
Never share your trading password. Not with signal providers, not with mentors, not with friends who want to "see your platform." The investor password exists specifically for sharing read-only access. If someone needs to verify your stats, give them the investor password.
If you're using a password manager (and you should be if you run multiple prop firm accounts), make sure it's a reputable one with encryption. I store credentials for all my prop firm accounts in one vault, organized by firm and account.
Don't change your FundingPips trading password through the platform's built-in password change feature. MT5, for example, lets you change your password from within the platform. Some prop firms flag password changes as potential suspicious activity because it could indicate unauthorized access or account sharing. I haven't been flagged for this at FundingPips specifically, but I've heard enough reports from traders at other firms to avoid it entirely. If you need a password reset, go through FundingPips support.
Watch out for phishing. FundingPips will never ask for your trading password through Discord, Telegram, email, or any channel outside of their official support system. If someone claiming to be from FundingPips asks for your credentials, they're not from FundingPips.
Frequently Asked Questions
Where do I find my FundingPips login credentials?
Log into app.fundingpips.com and click into the specific account you want to trade. Server address, login ID, and password are in the account details section. Always use dashboard credentials over email credentials if there's any discrepancy, since the dashboard reflects live system data.
Does FundingPips email my trading credentials?
Yes, after account provisioning. Check inbox and spam folders. The email usually matches the dashboard, but I've had one instance where the email password was stale because provisioning updated after the email sent. Dashboard is the authoritative source.
Do my FundingPips credentials change between phases?
Yes. Every phase transition generates completely new credentials. Phase 1 to Phase 2, evaluation to funded, funded to Hot Seat all produce new server, login, and password. Old credentials stop working immediately. Check the dashboard after every status change.
Why won't my FundingPips credentials work on MT5?
Most common causes: wrong server name (check exact spelling, hyphens vs underscores), using old credentials from a previous phase, entering credentials into the wrong MT5 installation, or the account hasn't finished provisioning yet. Wait 15-60 minutes for new accounts, then try dashboard credentials.
What's the difference between the trading password and investor password?
Trading password gives full access to place, modify, and close orders. Investor password gives read-only access for viewing stats and history without any trading capability. Share the investor password for proof of performance or accountability. Never share the trading password.
How long does FundingPips take to provision credentials after purchase?
Usually minutes to a few hours. During high-demand periods, weekends, or sales events, provisioning can take up to 24 hours. If credentials haven't appeared in the dashboard after 24 hours, contact support with your purchase confirmation.
Can I use FundingPips credentials on multiple devices simultaneously?
Yes. MT5 and cTrader both support concurrent sessions on different devices using the same login. You can have MT5 open on your desktop and phone simultaneously. Both sessions see the same account data and can place trades. Watch out for conflicting orders if you're actively trading on both.
Are cTrader credentials formatted differently than MT5 at FundingPips?
Yes. MT5 uses a named server plus numeric login ID. cTrader uses an email-based cTrader account ID. Match-Trader uses web credentials with a direct URL. Each platform has its own credential format, and all three are displayed in the dashboard when applicable.
Should I change my FundingPips password for security?
Don't change it through your trading platform's built-in password tools. Some prop firms flag this as suspicious. If you need a password change, request it through FundingPips support through live chat. They can reset it safely without triggering any account flags.
What if I accidentally shared my FundingPips trading password?
Contact FundingPips support immediately through live chat and request a password reset. Don't wait. If someone has your trading credentials, they can place trades that breach your account rules. A password reset takes minutes through support and prevents potential damage.
